Gambling is entertainment with a cost, not a way to earn money or a solution to debt, bills or other financial problems. Results are uncertain; losses cannot be recovered by continuing to play.
Signs that gambling is becoming a problem
The following behaviours can be observed and checked against account activity and finances:
- Deposits or stakes exceed the amount set aside for gambling, or money intended for bills, food or other essentials is used instead.
- Gambling continues after a planned stopping point, or more money is deposited to try to recover losses.
- The time spent gambling increases, or gambling sessions become difficult to stop.
- Account limits are repeatedly raised or removed, or new accounts are opened after limits have been reached.
- Gambling is hidden from family or friends, or explanations are made for missing money or time.
- Borrowing, missed payments or selling possessions are linked to gambling.
- Work, sleep, relationships or everyday responsibilities are affected by gambling.
A single sign is a practical reason to stop deposits and use account controls. Waiting for a larger loss is not a useful test.
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Steps to take now
The available operator controls are account-level financial limits and self-exclusion. Set a limit below the amount that can be lost without affecting essential spending. If gambling needs to stop, use the self-exclusion tool in the account rather than relying on willpower or a temporary pause. The operator should make responsible gambling tools accessible.
Remote operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level limit controls. UKGC-licensed casinos must provide responsible gambling tools, including self-exclusion. These controls restrict access to an account; they do not resolve debt or replace external support.
Where an operator does not provide the required tools, or a complaint about its handling remains unresolved, use its internal complaints process. UKGC licensees must also provide access to an approved Alternative Dispute Resolution (ADR) service. Remote operators must display licence details on their gambling websites and apps and link to their public register licence information; that information can be used to check the operator’s licence.
No verified external support organisation, address or phone number is available for this page. No helpline details are supplied here rather than risk giving an incorrect contact. For immediate practical action, stop depositing, activate the operator’s self-exclusion facility and contact the operator through its account support or complaints channel.
Age, payments and game controls
Operators must verify a customer’s age before allowing deposits into a gambling account. The age threshold is not specified in the information available for this page.
Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling. UK-licensed casinos cannot accept credit cards for gambling. Payment restrictions do not prevent gambling losses through other payment methods.
Online slot autoplay is banned in Britain. A slot spin must last at least 2.5 seconds, and at least 2.5 seconds must elapse from the start of one game cycle before the next can commence. The total amount staked by an individual in an online slots game cycle must not exceed £2 for someone under 25 or £5 for someone aged 25 or older. These are maximum permitted stakes, not recommended spending amounts.
Operators are required to contribute to the Research, Education and Treatment (RET) levy. That requirement does not change the financial risk of gambling or make gambling a source of income.